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Customer Service Representative


This is a Full-time position in Austin, TX posted May 26, 2021.

To perform this job successfully, the individual must be able to do the following:
Effective and efficient handling of customer transactions.

Accurately record and maintain customer contact information and details.

Build and maintain company customer relationships.

Answer inbound service calls and make outboundservice calls.

Consistent following up on promises and commitments in a timely manner with customers.

Track stock levels to ensure customer orders are handled effectively.

Assist customers in determining order requirements or services.

Appropriately identify and escalate customer issues.

Quote prices and credit terms, and prepare sales orders for customers.

Complete sales transactions and processing of payments.

Schedule trucking and delivery of material to customer, based on delivery schedule.

Create shipping order and packing list.

Troubleshoot customer issues during delivery process.

Partners with Sales Representative to keep account transactions and literature up to date.

Practice Customer focus, collaboration, and communication with team Retains up to date knowledge of company products Performs additional duties as required and or requested.

Additionally the candidate must meet the following education and experience requirements:
Excellent oral and written English language communication skills Provide high level of customer service Good organizational skills Proven ability to handle multiple tasks at once.

Demonstrated experience with the use of PCs, along with the ability to navigate in a multi-window based environment.

Intermediate skills in MS Outlook, Word and Excel Must be bilingual (English/Spanish)
High School Education Required Minimum 2 years’ customer service experience Some college work completed preferred

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