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Customer Service Representative

Dixon Valve

This is a Full-time position in Houston, TX posted April 2, 2021.

Dixon is looking for a Customer Service Representative to join our Distribution Team in Houston, TX. You will assist customers with sales and product inquiries, handle incoming customer orders, and respond to customer problems. You need to be able to determine the best method to resolve problems to ensure customer satisfaction, and adhere to company policy. You will also need to be able to handle and process returns, as well as help with cycle counts. Must be able to work in a team environment and have excellent communication skills.

At Dixon, we value the contributions of our Military Veterans and proudly employ our nation’s heroes. Veterans are strongly encouraged to apply.

Responsibilities:

  • Provide excellent customer service with both internal and external customers
  • Follow up with customers to make sure customer needs are satisfied
  • Process customer orders via fax, phone, email
  • Excellent telephone manners and business writing skills
  • Team oriented
  • Other duties as needed

Competencies:

  • Interact with customers in a friendly and courteous manner
  • Pay attention to detail
  • Follow instructions
  • Work in a fast paced call center environment
  • Strong computer skills; Microsoft Office, Google Drive
  • Strong ability to handle challenges and multitask
  • Proficient with time management
  • Maintain calm under pressure
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