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Customer Service Representative


This is a Full-time position in Bedford, TX posted April 8, 2021.


Industry: Health Care

Job Title: Customer Service Representative

Duration: 3+ months with (extension and permanent placement depending on attendance and performance)

Work Hours: Training: Monday-Friday, 8:30AM-5PM/ Post Training: Monday-Friday, 8AM-5PM or 8:30AM-5PM

Location: Bedford, Texas 76021 [remote during COVID-19]


***** Looking for someone with customer service exp *****



Position will start as remote then move onsite in Bedford, TX. Business needs will require: travel to the office to pick up equipment, to work from the office occasionally and work from the office when the office reopens

Candidates must have reliable broadband wired internet connection and willing to move onsite once requested.

Candidates must have a dedicated place to work from home where they will not be interrupted.


The Customer Service Representative (CSR) will answer inbound calls from Texas Medicaid/Medicare members, Providers, and external vendors with a willingness to help and care for the health of our members.  The CSR will answer questions pertaining to benefit information, claim status, medical authorizations, health plan documents, appeals and complaints process and product information.  There is minimal scripting to assist in the flow of the calls so the CSR is expected to use critical thinking, customer service skills, and research to resolve the issue in one call.  All calls are recorded.


       Scheduled for eight hour shifts with two fifteen-minute breaks and a thirty-minute lunch. 

       Adherence to the set schedule is imperative to meet individual and departmental goals of 92%.  

       Are expected to have schedule the majority of their time away from the office and keep unscheduled time off at a minimum. 

       Attendance is evaluated daily and not meeting the company expectations will result in early termination of the assignment.

       May be asked to assist with training initiatives, special projects and perform other duties as assigned.

Job Requirements:

       Ability to sit/stand in a cubicle utilizing a computer and phone for the duration of their daily shift.

       Strong customer Service and communication skills.

       Proficient with using IE, Word, Excel, Skype and other internet based systems.

       Ability to talk and type at the same time.

       Ability to use online resources to handle calls while meeting 90% quality score

       One year customer service experience, preferably in Managed Care

       Bilingual (English/Spanish) preferred



       High School graduate, college degree in related discipline preferred


If you are interested and would like to discuss this position, please call me back at 973-598-3979 or email me at


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