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Customer Service Representative

Express Employment Professionals – Headquarters

This is a Full-time position in Dallas, TX posted May 31, 2021.

Express Employment Professionals has teamed with a leading ticketing, data and marketing solutions
provider in the US, UK and Europe. Our client is an enterprise event technology platform that
services venues, promoters and over 200 sports teams. They provide fans the opportunity to purchase
tickets directly from their favorite venues via a user-friendly ticketing interface.

We are seeking experience experienced Customer Service Representatives to join their growing team.
We’re looking for bright, entrepreneurial and fun people to become a member of a company whose c

ore values reflect a culture that celebrates individual differences, collective achievements and respect
of one another. If you are looking for a fast-paced environment where collaboration, accountability
and visibility enable you to make a difference every day, then this opportunity may be a perfect
match for you.

Customer Service Function:

  • Act as a liaison between end users and clients to other departments, including product, customer service, account management and finance.
  • Identify customer’s needs, clarify information, research every issue and provide solutions and /or alternatives, while documenting all conversations in our CRM in a comprehensible way.
  • Become well versed in all aspects of the platform, including mastery of the ticketing system and high competence in all related products, partners, and offerings.
  • Adhere, communicate and reinforce the policies and procedures

Job Requirements:

Requirements:

  • Must have experience working in a call center environment with a background in customer service
  • Demonstrated excellent written and verbal communication skills, including the ability to successfully communicate with clients and other employees in a professional manner
  • Strong knowledge of and experience in ticketing operations, specifically in relation to large scale entertainment and sporting events in a supporting capacity is a plus
  • Must be comfortable with multi-channel communication and the ability to seamlessly switch from talk to chat to email and at times multi-task
  • Training Hours: 11am-8pm Monday-Friday
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