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Customer Service Representative

International Bancshares Corp

This is a Full-time position in Laredo, TX posted June 1, 2021.

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank’s “We Do More” philosophy reflects it’s dedication to the growth and success of it’s employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments. IBC’s focus is to be customer centric and strive to provide excellent customer experience.

Time Type:

Full time

Department:

1140 Call Center

Job Summary:

The Customer Service Representative I is responsible for the handling of daily customer service operations of the Laredo Call Center. The position interacts with a high volume of customers providing information in response to inquiries about IBC products and services.

Job Description:

ESSENTIAL JOB FUNCTIONS

The statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.

  • Serves incoming calls utilizing bank resources and training requirements to execute successful resolution on all issues relating to the customer’s relationship with the bank.
  • Process accounts maintenance to protect bank and ensure integrity of core.
  • Facilitates the transfer of funds.
  • Duties as assigned.

SKILLS

  • Bilingual in Spanish and English
  • Active Listening
  • Active Learning
  • Critical Thinking
  • Negotiation
  • Persuasion
  • Service Orientation
  • Speaking
  • Social Perceptiveness
  • Time Management
  • Ability to navigate easily on a computer with multiple applications

EDUCATION & EXPERIENCE

  • High School diploma or GED
  • 6 months of customer service experience preferred
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