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Customer Service Representative


This is a Full-time position in Sachse, TX posted June 5, 2021.

Customer Support RepresentativeHi-Line, Inc., a niche leader and essential U.S. distributor of industrial aftermarket products and services, is seeking an energetic, experienced, and empathetic Customer Support Representative to help assist our ever-growing customer base. In addition, this position will help support our Salesmen, Division Sales Managers, and Customers.Are you a problem solver who gets gratification out of helping others? Do you want to be part of an organization in growth mode? Are you someone who values working for a debt-free company committed to constant improvement? Essential Responsibilities:Qualify call-in and E-Commerce customers for a visit from a Hi-Line TMs.Respond to inquiries about products and services.Resolve Customer and Territory Manager questions and concerns.Communicate with Territory Managers and Sales Managers as needed about interactions with customers and potential customers.Assist other departments with various tasks as needed.Participate in ongoing professional development activities to continually improve job-related skills.Be on time and ready to work at the assigned start time.Research E-Commerce orders and provide detailed information to Accounting Department.Provide certificates of Conformance (COC) for orders as requested by customers.Requirements:Bachelor degree preferred Strong communication skillsExcellent reasoning and organizational skillsAttention to detailAbility to clearly articulate ideas and information in written and verbal communicationsProficiency with databases, spreadsheets, email, and text messagingKnowledge of Electrical and Mechanical Hardware and Supplies ProfessionalAble to maintain a professional demeanor Ability to prioritize and multi-taskBenefits:Paid vacation and sick leave401(k), health, dental, and life insuranceOpportunities for career growth and advancementA 60-year history of steady growth as a privately-held, Dallas based companyFriendly and comfortable work environmentSecurity of working for an essential business that is debt-freeAt Hi-Line, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law.

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