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Customer Service Representative

Happy State Bank

This is a Full-time position in Abilene, TX posted June 24, 2021.

Summary: Processes financial transactions for customers, sell negotiable instruments, cross-sell bank products and services, and provide quality customer service.Essential Duties and Responsibilities include the following: Provides quality customer service to customers and co-workers; Opens new consumer and business accounts; Accepts and processes deposits, including large commercial deposits, night and mail deposits, and loan payments; Gives cash from deposits while ensuring that individual receiving cash is authorized on that account; Sells cashier checks, and money orders, Transfers funds; Monitors cash for detection of counterfeit money; Verifies customer identity, endorsements, and signatures while maintaining alertness for forgeries, stop payments, fraudulent items, and false identification; Buys and sells cash to maintain teller drawer at set monetary level; Buys and sells money to tellers and vault; Balances cash drawer at the end of the day; Orders money from the vault; Occasionally balances the vault; Identifies and processes dormant accounts; Answers telephones; Performs depository account maintenance and enter new accounts into system; Serves as a backup Teller as needed; Assists branch manager; and Performs other work related duties, as assigned.Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable each individual with disabilities to perform the essential functions. Must have the ability to type 60 wpm; Must be able to operate 10-key; Must be able to perform basic reading, writing and math skills; Must be able to complete normal transactions with limited supervision; Must be proficient in computers and Microsoft Office software; Must have working knowledge of office equipment; Must have the ability to handle large amounts of money without error; Must have strong organizational, interpersonal, communication, and customer relation skills; Must have attention to detail and mental concentration for accurately performing tasks; Must be able to balance multiple tasks simultaneously; Must be able to handle frequent interruptions; and Must be able to pass background and credit screening process.Education and/or Experience: High school diploma or general education degree (GED) required; Minimum one (1) year experience working as a Teller preferred; and Complete New Account -Consumer and New Account – Business training

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