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Customer Service Representative

Call Experts

This is a Full-time position in Harlingen, TX posted July 9, 2021.

Looking to make an impact locally and nationally? Look no further!We are hiring individuals able to complete training and work remotely.Ability to create a dedicated work space free from background distractions is REQUIRED.By answering the call to join Call Experts, you will help people when they need it the most: Dispatching service techs to homes for emergency repairs. Guiding customers to the best service appointment that fits their needs. Reaching doctor’s for patients requiring medical attention. Assisting customers by placing orders for goods or services. Making reservations for restaurants and hotels. Connecting addicts with their crisis counselors. And So Much More!!!! Call Experts makes real world change happen in real time.Ready to make a lasting impact in your community? Click apply now!Call Experts is conducting virtual interviews – Fast and Easy!Equipment Requirements for Remote Work Windows Compatible Computer (Not a Mac or Chromebook) High Speed Internet with an Ethernet Connection Wired Headset WebcamHere is how we help you prosper and the keys we believe are vital to success: Starting pay: Up to $13/hr. ($11/hr. base + up to $2 in additional incentives based on goals and service quality). Paid training and Bi-weekly pay. Up to 2 weeks of paid, in-depth training with our dedicated staff. Continued coaching and up-training throughout your employment. Incentive pay to reward meeting and surpassing employee goals. Easy access to leadership for answers to any questions or concerns. No rotating shifts or shift bids. Opportunities for overtime. Promoting from within. We believe in growing from our own ranks, as much as possible.Key Responsibilities and Desired Qualities: Flexibilty with your scheduled hours will go a long way! Some weekend hours are required as part of the weekly schedule. Full time is needed more than part time. Must be able to efficiently follow a script with instructions and type grammatically correct and accurate messages into the system that correctly summarizes callers needs. Responsible for using training techniques to ensure callers believe they are talking to a representative of the company they dialed. Upholding client confidentiality at all times. Ensuring opinions, advice, and personal judgment about services or a client we serve are refrained from discussions with a caller. Handling workload efficiently with professionalism and accuracy are essential Make certain to effectively answer caller s questions while keeping control of the conversation. Must be able to demonstrate the ability to listen and recognize when a call needs to be escalated to a supervisor while using techniques to remain calm but helpful to the caller. Follow through with promises made to a caller, ensuring your messages are accurate. Focus on presenting solutions with positive remarks such as what I can do instead of I can t help. Responsible for managing your time, remaining patient, being tactful, understanding procedures, and communicating clearly. Proactively share lessons, opportunities, and suggestions with leaders and management to improve. Must display genuinely friendly, engaging, and helpful personality, on and off the phone.Associated topics: client service, csr, customer care representative, customer service, phone, representative, service, service representative, system support, telephone service representative

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