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Customer Service Representative

TMC Workforce Solutions

This is a Full-time position in Houston, TX posted July 22, 2021.

TMC Workforce Solutions is seeking Customer Service Agents/Dispatchers to communicate between service technicians, customers, and clients. You will receive requests, efficiently route technicians’ routes, transmit messages, and track vehicles.

The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.

Work Schedule: 8:00 am – 5:00 pm (Monday-Friday)

Responsibilities:

  • Address problems and requests by transmitting information or providing solutions.
  • Receive and dispatch orders for service or deliveries.
  • Prioritize calls according to urgency and importance.
  • Use phone or computer to send technicians updates regarding their routes.
  • Monitor the route and status of field units to coordinate and prioritize their schedule.
  • Enter data in computer system and maintain logs and records of calls, activities, and other information.
  • Process Technician Reports
  • Receiving and dispatching orders for services or deliveries
  • Communication with customers and technicians
  • Scheduling Service Tickets
  • Creating Service Order Request
  • Problem Solving

Job Requirements:

Requirements:

 

The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in emergency situations.  Must be able to multi-task as well as take the appropriate action with little supervision.

 

  • Proven experience as dispatcher or relevant position
  • Fast typing with experience in data entry
  • Outstanding organizational and multitasking abilities
  • Active listener with excellent communication skills
  • Sound judgement and critical thinking
  • Strong problem solving skills
  • Bilingual (English/Spanish) preferred 

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