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Customer Service Representative

Resource Employment Solutions

This is a Contract position in Grapevine, TX posted March 30, 2021.

SUMMARY

OF CUSTOMER SERVICE REP/COORDINATOR:
National logistic company is offering career opportunities to a Customer Service Representative.

REQUIREMENTS OF CUSTOMER SERVICE REP/COORDINATOR:
• Verify loads, receive loads into inventory,
• Communicate via email with Management and customer.
• Customer Service experience preferred
• Problem solving skills
• Strong attention to detail
• Good communication and client interface skills
• Working knowledge of Microsoft Office

RESPONSIBILITIES OF CUSTOMER SERVICE REP/COORDINATOR:
• Ensure quality standards and compliance with policies and procedures are achieved when resolving independent distributor issues.
• Work closely with the Field Sales Force, Billing, Credit Operations, and IT teams to respond to and resolve complex issues.
• Alignment with Billing for point of call resolution and cross functional synergy.
• Must make decisions regarding trouble ticket escalations keeping Team Lead aware of significant and critical situations in a timely manner.
• Prioritize work received and complete in a timely manner utilizing sound judgment in making and implementing corrective action.
• Document work processes as required.

SCHEDULE & PAY RATE OF CUSTOMER SERVICE REP/COORDINATOR:
• 1st shift – 6:00 am to 2:30 pm, Monday – Friday
• 2nd shift – 2:00 pm to 10:30 pm. Monday – Friday
• Pay rate: $12.50 / hour

For immediate consideration, visit our office located at 1140 H. West Pioneer Pkwy, Arlington TX 76013. Office Hours are Monday- Friday 9:00 am- 5:00 pm

Resource is an Equal Opportunity Employer EEO AA M/F/Vet/Disability and a drug free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran’s status, or any other characteristics protected by law. As an Equal Opportunity Employer, Resource complies with the laws and regulations outlined in the EEO Law poster.

2DNI

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