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Customer Service Representative (Luxury Brand)- REMOTE TEXAS

OneTouch Direct

This is a Full-time position in Houston, TX posted June 21, 2021.

*** Guaranteed hourly pay, paid training & development + great benefits!

At OneTouch Direct (OTD), we do things differently.

We provide a positive culture-focused environment where we appreciate and recognize top-performing employees.

Our diversified business is seeking experienced and motivated Customer Service Representatives that will be on the front line of detecting and fighting internet fraud and protecting personal online identity.

We are looking for customer service representatives that are genuinely excited to provide sound solutions while keeping customer satisfaction at the core of every conversation.

Our representatives will be validating the authenticity of identity documentation and be part of a powerful mission to secure digital identity for all!!
Become part of this exciting opportunity with the OneTouch Direct family and start earning great pay PLUS benefits!!
What You’ll Do
Answering inbound customer requests (phone + email support) or inquiries concerning services, products, billing, etc.
Updating and maintain customer profile information
Presenting strong work expertise and product knowledge to all customers
Delivering superior service identifying and resolving customer; issues using problem-solving skills
Putting the customer first and remaining polite and professional at all times
Documenting all customer information, communications and sales in a computer system
Knowledge, Skills & Abilities
Engage conversations to build rapport with variety of different personality types
Ability to position situations positively
Continually maintaining a working knowledge of our clients’ products, services and promotions
Adapt to new situations quickly, anticipate the next question/issue with focus toward first contact resolution
Demonstrate self-assurance in communicating with customers and possess excellent relationship building skills
Professional telephone etiquette and strong communication skills
Ability to multi-task, prioritize, and manage time effectively
Strong phone contact handling skills and active listening
One to two year customer service experience
Intermediate to advanced computer skills
Excellent written, verbal and interpersonal skills
Flexibility to work nights, weekends and holidays as needed
High School Diploma required
Must live in Texas
Background check may be required
Fluent in English (bilingual preferred)
Regular predictable attendance required
Work from Home Requirements:
Must have their own PC with camera (video conference capabilities)
Provide own home office equipped with internet (meet bandwidth requirements), electricity, and office furnishings.

Employee is responsible for all related home office expenses.
Equipment (monitor, phone, power supply/cables, power surge protector, PC, keyboard, mouse, headset) and office furnishings (desk, chair, notepads / pens, internet, electricity, and other related needs as required to perform job remotely from home office) shall be provided by employee at their sole expense.

After one year of employment with the company, company may provide equipment to the employee on a loan basis.
What You’ll Get
Full time.

40 hours per week schedule with overtime opportunities!
Great pay.

Hourly base salary + benefits!

Paid training & development

Health Care Plan (Medical, Dental & Vision)

Opportunity for professional and personal growth

Diverse, welcoming culture with Employee Resource Groups and positive upbeat work environment
Employee Referral Program.

Refer a friend and earn up to $2,000 per person!!

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