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Customer Service Response Coordinator

Kforce Finance and Accounting

This is a Full-time position in Grand Prairie, TX posted July 19, 2021.

RESPONSIBILITIES:

Kforce has a client in Grand Prairie, TX that is looking for several Customer Service Response Coordinators on a long-term contract basis. Duties Include:

  • Customer Service Response Coordinators answer inbound phone calls; This includes customer initial and follow up calls and response team calls
  • Collect incident details and document in ticketing system
  • Use mapping program to assist in locating response teams
  • As a Customer Service Response Coordinator, you will note and conduct follow up communications with response crews; Examples include, verifying ETA, onsite time, response updates, offsite times, etc.
  • Patch through customers and response crew to the ER Specialist and notate conversation details into ticketing system
  • Document all correspondence in ticketing system throughout field and post field activities
  • Follow up with response crews to collect needed documentation to close out response ticket
  • Customer Service Response Coordinators perform initial QC review of documentation and save in ticketing system with appropriate nomenclature
  • Move status of each project as applicable
  • Verify portal is up to date and receiving inbound information

Job Requirements:

REQUIREMENTS:

  • 2+ years of Customer Service, call center, or dispatch experience
  • Excellent Communication skills
  • Proficient with Microsoft Office

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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