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Customer Service Specialist

HumCap Recruiting

This is a Full-time position in Dallas, TX posted July 6, 2021.

The Customer Service Specialist is responsible for providing proactive, solution driven service to customers, vendors, sales teams and suppliers. This is a highly tactical position that oversees all aspects of the customer’s experience including, but not limited to, rolling up sleeves to address concerns and inquiries, providing quotes, processing orders, creating invoices and ultimately cultivating the customer relationship. This position requires you to be an integral part of the team, which is dedicated to constantly working together to improve the customer experience.

Essential Duties and Responsibilities:

Customer Success

  • Professionally and pleasantly addresses customer inquiries and concerns
  • Timely responds to customers and sales representatives calls and emails related to orders, stock availability, payments, client issues, sample requests, etc.
  • Works with customers, sales representatives and vendors on the pricing of goods for special/large orders
  • Follows-up with customers and sales representatives to close open estimates/quotes in our system – to close the sale
  • Responds to request for information, proposals and, other agreements

Order Processing

  • Ensures product availability prior to order processing
  • Uses QuickBooks to process client orders
  • Reviews orders for completeness
  • Drafts invoices, contracts, and other shipment documents Monitors delivery dates
  • Tracks product inventory and alerts relevant departments when materials are low
  • Provides stock checks and product specification information as requested
  • Receives and process checks and credit card payments for orders
  • Manages any changes to orders
  • Assists in the maintenance of CRM with data entry and data spreadsheets
  • Assists Sampling Department by allocating stock in QuickBooks for goods in the warehouse

Vendor Relations

  • Orders goods from vendors/mills as needed to meet sampling needs and product orders
  • Locates alternate materials if an originally selected item is not in stock
  • Sources products outside normal product lines
  • Maintains positive vendor relations
  • Tracks and manages any vendor issues including; pricing, product quality, outages and service levels
  • Collaborates with shipping department to schedule shipments and needed shipping documentation Cross-trains and participates in all activities across the organization as necessary
  • Other duties as assigned.

    Qualifications :

Bachelors’ degree in a business-related study is preferred, but not required

2-6 years of customer support experience and/or managing vendor relationships

Experience in the wholesale textile industry is highly preferred, but not required

Experience processing orders in Quick books is preferred; strong knowledge of ERP systems required

Excellent phone and written communication skills

Superior project management, time management, multi-tasking and organization skills

Ability to build collaborative relationships

Innate customer orientation

Problem/situation analysis

Computer skills including MicroSoft Office Word, Excel and Outlook

Client Relationship Management (CRM) system experience is strongly preferred

Physical Demands:

Must be able to lift up to 20 pounds Stooping, bending, squatting and kneeling The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

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