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Customer Service Support Representative

Methodist Healthcare System

This is a Full-time position in San Antonio, TX posted May 30, 2021.

Description

Introduction

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Customer Service Support Representative with Methodist Healthcare System you can be a part of an organization that is devoted to giving back!

Benefits

We are committed to providing our employees with the support they need. At Methodist Healthcare System, we offer eligible colleagues an attractive benefit package that includes medical, wellbeing, dental and vision benefits along with some unique benefits including:

  • Medical, Dental, Vision, Life Insurance and Flexible Spending
  • Paid Time Off (PTO) and Personal Leave
  • 401K(100% annual match – 3% to 9% of pay based on years of service)
  • Academic AssistanceandReimbursementsfor Tuition and Student Loans
  • Employee Discountsincluding Tickets, Retail, Mental Health Apps, Education Apps, Identity Theft Protection etc.
  • Home,Auto, andPet Insurance
  • Employee Stock Purchase Program (ESPP)
  • Short Term&Long Term Disabilitycoverage
  • AdoptionAssistance
  • Legal Benefitsand lots more!

Learn more about Employee Benefits

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the Methodist Healthcare System family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Customer Service Support Representative to help us reach our goals. Unlock your potential!

Job Summary and Qualifications

As a National Contact Center Management (NCCM) Patient Care Liaison, you will be responsible for providing and contributing to the companys mission, vision, and values by receiving inbound, outbound and electronic requests to assist in scheduling patient appointments and services.

What you will do in this role:

* You will speak with customers, patients and stakeholders

* You will perform all components of call processing for inbound and outbound contacts while documenting those calls in the system

* You will ensure performance and quality standards are met

* You will receive constructive feedback and coaching

* You will demonstrate the ability to be kind, compassionate, considerate, approachable, friendly and open minded

* You will provide superior customer service to internal and external customers and patients

* You will support the vision and strategy of the contact center while positively promoting the services offered and elevating issues to contact center leadership

Qualifications you will need:

* Entry level knowledge required, which can be generally obtained through completion of a High School Diploma or GED

* One year of customer service experience required

* One year of experience using an internet-based software program

HCA Healthcare (Corporate), based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities, every person has a solid foundation for success. Nashville is also home to our Executive Development Program, where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.

HCA Healthcare has been named one of the World’s Most Ethical Companies by Ethisphere Institute for over a decade. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

“There is so much good to do in the world and so many different ways to do it.”– Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

Be a part of an organization that invests in you!We are reviewing applications for our Customer Service Support Representative opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



Company Description:

HCA Healthcare is a collaborative healthcare network, driven by physicians, nurses and colleagues helping each other champion the practice of medicine to give people a healthier tomorrow. With a comprehensive network of more than 270,000 people across approximately 1,800 care facilities, our scale enables us to deliver great outcomes for our patients, provide superior nursing care and be a preferred place for physicians to practice medicine. We never stop in our pursuit of insights and care advances based on the knowledge and data we gain from approximately 30 million patient encounters a year. Every day, we raise the bar to improve the way healthcare is delivered, not just in our facilities, but everywhere. Were committed to improving more lives in more ways, and above all else, we are committed to the care and improvement of human life.

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