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Customer Support Rep II

Photronics Inc

This is a Contract position in Allen, TX posted August 29, 2021.

Photronics Inc.
Established in 1969
Largest Global Photomask Supplier
Reputation of Service Excellence
Department of Defense Trusted

Our People Make the Difference
Join our family and grow with us!

Photronics Inc. is looking for a Customer Support Representative II who takes pride in producing work done right the first time, who has the desire to learn and strive for success in a fast-paced environment. If you are looking to join an engaging, rewarding, collaborative, and friendly working environment in a highly technical operating setting, we want to hear from you!
This assignment is a full-time position Saturday – Wednesday, 3:30pm to 12:00am at our Allen, Texas facility. Photronics Inc. will provide on-the-job training to help the candidate be successful.
Essential Duties and Responsibilities
  • Direct interface with both Internal/ external customer base
  • Experience in the Semiconductor Sector a plus
  • Must be able to review, interpret, and discuss product orders with customers
  • Verifies product(s) meet site manufacturing requirements and capabilities. Checks and examines completed jobs for exactness, and conformance to customer specifications.
Qualifications/Skills/Attributes
  • Requires Bachelor’s degree in related field or 4 years of equivalent experience
  • Strong Microsoft Suite experience
  • Solid communication, technical writing and organizational skills
  • Must be extremely detail-oriented, possessing strong time management, analytical and problem-solving skills.
  • Experience in the Semiconductor Industry is preferable
  • Fluency in Mandarin preferable
Work Conditions/Physical Requirements
  • Standard office environment
  • Use of computer and mouse
Competitive Benefits
  • Health Insurance
  • Dental Insurance with Orthodontia option
  • Vision Insurance
  • Basic Short- and Long-Term Disability
  • Enhanced Long Term Disability
  • 401k plan with company match
  • Employee Stock Purchase Plan
  • Annual Bonus Program
  • Eligible the first of the month after date of hire
New employment offers are contingent upon applicants providing a copy of their COVID-19 vaccination card to Photronics on a confidential basis prior to their scheduled start date confirming the COVID-19 vaccination process has been completed. Requests for medical or religious accommodation, to the extent permitted by applicable law, will need to be submitted in writing to Photronics.
This facility is a government trusted facility. Applicants selected for this position will be required to apply for DOD Secret Clearance. Only US Citizens are eligible for Security Clearance.
Photronics is an equal Opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, sexual orientation, gender identity and expression, pregnancy, protected veteran status, or any other classifications protected by law. This includes providing reasonable accommodation for team members’ disabilities or religious beliefs and practices.
Photronics is an E-Verify company.
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