This job board retrieves part of its jobs from: Toronto Jobs | Emplois Montréal | IT Jobs Canada

Find jobs in Texas today!

To post a job, login or create an account |  Post a Job

  Jobs in Texas  

Bringing the best, highest paying job offers near you

previous arrow
next arrow
Slider

Customer Support Representative

Miro

This is a Full-time position in Austin, TX posted March 8, 2022.

About the team

The Miro Support Team is a vital function of Miro.

What’s so special about us?

We act as the bridge between our product and our users.

By helping them every day, we gain valuable insights and push new ideas to shape Miro’s ever-changing product roadmap.

Our mission is to provide the highest quality of customer service with a sense of empathy and passion.

We strive to exceed our customer’s expectations by always thinking one step ahead when providing solutions.

We guide and educate our users to grasp the value of the product and drive word of mouth.

We dream big, work hard, and play as a team to win the world.

As a rapidly growing company, there are opportunities for internal growth and career development.

If you’re passionate, ambitious, and have a collaborative mindset, come join our Miro Support team!

Each role at Miro is based at one of our physical hubs, and we look for talent that wants to be part of these local, collaborative communities.

Mironeers work in a hybrid model, with 3 days a week in office culture as our baseline.

What you’ll do

Critically analyze and respond to queries from existing and new customers/users relating to billing, pricing, licenses, product and user management

Proactively ensure the stability of Miro’s major functions and systems in seamless collaboration with developers and function leads

Be a power user of Miro and acquire a detailed understanding of our product and internal systems

Collaborate within and outside of your team to support broader business objectives

Lead or participate in projects to improve our internal team or external company processes

Perform translation activities linked to localization needs (website, product, knowledge base)

What you’ll need

1-3 years of experience in a customer-facing role.

SaaS experience is a huge plus

An effective collaborator; supportive of other team members in their success

Ability to troubleshoot problems, find answers to customer issues, and articulate complex solutions in written communication

Ability to work in a fast-paced environment, learn quickly and adapt to a changing product

Ability to monitor the progress of your projects and anticipate roadblocks

What’s in it for you

Excellent Medical, Dental + Vision health benefits

Competitive salaries + Flexible time off

401k matching + Stock options

Free lunches + Office snacks

Be a part of a culture of learning that will take your professional growth to another level with collaborative + thoughtful team members

Distributed team across offices globally

#LI-MS4

About Miro

Miro is an online collaborative whiteboard platform that enables distributed teams to work effectively together, from running brainstorming sessions and workshops to planning projects, from designing new products and services to facilitating agile ceremonies.

Miro is trusted by Dell, Cisco, Deloitte, Okta, Shopify, and many more global companies of all sizes.

We are a team of dreamers.

We look for individuals who dream big, work hard, and above all stay humble.

Collaboration is at the heart of what we do and through our work together we hope to create a supportive, welcoming, and innovative environment.

We strive to play as a team to win the world and create a better version of ourselves every day.

If this sounds like something that excites you, we want to hear from you! 

At Miro, we strive to create and foster an environment of belonging and collaboration across cultural differences.

Miro’s mission — Empower teams to create the next big thing — is how we think about our product, people, and culture.

We believe that creating big things requires diverse and inclusive teams.

Diversity invites all talent with different demography, identities and styles to step in , and inclusion invites them to step closer together.

Every day, we are working to build a more diverse Miro, cultivate a sense of belonging for future and current Mironeers around the world, and foster an environment where everyone can collaborate and embrace differences.

Please add your adsense or publicity code here (inc/structure/adsfooter.php)