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Customer Support (Software)

Robert Half

This is a Full-time position in Fort Worth, TX posted August 29, 2021.

Ref ID: 04821285 Classification: Product Support Specialist Compensation: DOE The Application Support Specialist will be part of a rapidly growing SaaS-based software company.

Our client is a relatively small firm, you will have the opportunity to make a significant impact on the success of our clients and our company, as well as the opportunity for advancement as we grow.

• Learn, and keep proactively up to date with product and all releases.
• Respond to customer inquiries in an engaged, detail oriented, and timely manner through various contact channels both verbally and in writing.
• Communicate professionally with customers and ensure customers’ expectations are managed effectively.
• Resolve first level support issues with superb attention to detail.
• Log all customer service issues and resolutions in a timely manner.
• Log all technical issues with the development team and manage these issues to resolution.
• Complete client due diligence requests.
• Take part in the creation, active review, and improvement of service policies and procedures to constantly improve and evolve our service while focusing on the customer experience.
• Take part in the creation, active review, and improvement of service support documentation including items such as e-mail templates, FAQs, training/self-help videos, support documentation, etc.

• Great attitude with proven experience in supporting software (i.e., working on a software helpdesk).
• Excellent organizational, communication, and time management skills.
• Proven ability to learn software products and efficiently resolve issues related to that software.
• Excellent written and spoken communication skills.

• Attention to detail and quality.
• Team player with proven ability to contribute positively in an open and collaborative environment.
• Experience with using Zendesk, Jira, or other similar issue management tools.
• Ability to effectively utilize the Microsoft Office suite of software such as Microsoft Word, Microsoft Excel, and Microsoft Outlook.
Job Requirements:
Project Management, Project Management
Technology Doesn’t Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies.

We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers.

We provide access to top jobs, competitive compensation and benefits, and free online training.

Stay on top of every opportunity
– even on the go.

Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

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All applicants applying for U.S.

job openings must be legally authorized to work in the United States.

Benefits are available to contract/temporary professionals.

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© 2021 Robert Half.

An Equal Opportunity Employer.

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