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Desktop support

CSI Consulting

This is a Full-time position in Plano, TX posted June 16, 2021.

Job Description Key Support Activities Expertise bull8-10yearsrsquo of experience providing IT Infrastructure field support which includes troubleshooting HW, SW, OS issues and problems and fixing the issues without impacting violating the HW warranty or customer security compliance requirements. bullAble to resolve OS Application related issues of Win 10, MS Office 2019 O365, VPN, Mac OS, iOS etc. bullExcellent interpersonal communication skills for supporting CXOs (CEO, President, VP, etc.) bullSelf-Driven and result oriented. bullProactive ownership and works with sense of urgency. bullCoordinate with multiple Support Groups, Vendors and ensure resolution with urgency bullAssociatersquos Degree in Electronics Computer Science and CompTIA A+ Certification. Key Activities bullDesk side support for Installing L2 level troubleshooting of Operating Systems, installing troubleshooting hardware software issues for Laptop, Desktop, Printers and accessories bullSmart and physical assistance activity for IT setupinstallation bullConference room AV equipment assistance troubleshooting bullL2 level VOIP phone configuration troubleshooting bullSmart hand support for peripheral and networking hardware bullAnalysis of OS and application issues including antivirus or others bullInstallation and troubleshooting of standard applications like office applications, browsers, plug-ins bullTroubleshooting of Mobile Device Management system ( AirWatch XenMobile Mobile iron etc.) bullTroubleshooting Data backups along with remote resolution, bullTroubleshooting VDI, SCCM LANDesk Altiris along with remote resolution. bullLiaising with support helpdesk and follow-up until closure, for any business appsreporting related issues

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