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Desktop Support Associate

NTT DATA Corporation

This is a Full-time position in Nacogdoches, TX posted May 12, 2021.

Job Description
This role will require an on-call rotation amongst the team to support after-hours and weekend incidents.
The individual will be responsible for the following:
Receives and controls onsite inventory
Performs basic configuration of desktop / notebook equipment
– following basic instructions
Coordinates with Field Service Team for moving and setting up End User equipment
Basic installation and maintenance of technical products
Follows predefined procedures and tasks in everyday activities
Work is regularly reviewed by a more senior-level technical specialist
Reviews, troubleshoot, and approves operational quality desktops, notebooks, printers, and associated peripherals
Installs, maintains and optimizes desktop /notebook configurations at customer sites
Diagnoses and resolves product performance problems
Performs maintenance and repair services
Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance
Instructs customers in the operation and maintenance of the system
Basic Qualifications
Minimum of 2 years of desktop support, technical support, and end-user support
Minimum of 2 years customer service experience
Minimum of 2 years of Windows Operating Systems environment
Preferred Skills
Prior work experience in healthcare / hospital settings

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