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Desktop Support Specialist

3coast

This is a Full-time position in League City, TX posted April 8, 2021.

Job SC19246 DESKTOP SUPPORT SPECIALIST Location League City, TX Type contract Summary Provides basic technical support of desktop computers, thin clients, applications, and related technology. RESPONSIBILITIES Assist customers with IT related users in a Service Desk setting, troubleshooting issues and resolving where applicable remotely. Respond to requests and problems including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all PCThin ClientMAC hardware, software, and equipment to ensure optimal workstation performance. Interact with application software and operating systems to diagnose and resolve unique, non-recurring problems. Assist with the installation, configuration, and ongoing usability of desktop, laptops, MACs, peripheral equipment and software within established standards and guidelines. Troubleshoot trouble tickets to resolve basic technical problems with desktop computing equipment primarily over the phone. Provide customer assistance using Active Directory services and remote access tools. Assist with hardware troubleshooting on desktop computers, laptops, MACs and thin client computers. Adheres to internal controls and reporting structure. REQUIREMENTS EducationExperience Associates degree or equivalent in related field AND 1 year Desktop support experience. OR Experience 3 years of Desktop support experience.

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