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Desktop Support Technician

NTT DATA Corporation

This is a Full-time position in San Angelo, TX posted September 1, 2021.

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us.

If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Desktop Support Technician to join our team in San Angleo, Texas (US-TX), United States (US).

The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer.

These services include: IMAC, Break Fix, Desk Side Support, etc.

This role combines strong technical skills with an emphasis on delivery high level of customer service.

This position will be a Client based position.

Role Responsibilities
Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide.Coordinates with Client End User on expectations and availability to conduct Managed Client Services.Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations.Identifies potential issues that could adversely impact End User experience and follows through on action steps.Strives to meet all Client SLAs & Customer Satisfaction Goals.Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site.When required
– provides onsite shadowing to Dell Program Field Service Team.Serves as an entry point to develop both technical and customer skills to grow into broader and more challenging field services roles.Basic installation and maintenance of technical products.Follows predefined procedures and tasks in everyday activities.Work is regularly reviewed by a more senior level technical specialist.Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals.Installs, maintains and optimizes desktop /notebook configurations at customer sites.Diagnoses and resolves product performance problems.Performs maintenance and repair services.Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.Instructs customers in the operation and maintenance of the system.
Basic Qualifications
2+ years desktop/technical support experience
Highly Preferred Skills:
Experience in servicing/deploying computer equipmentHelpdesk experience preferred, alongside proven customer service backgroundBasic networking administration skills; L1 or L2 is a plus.ServiceNow ticketing system, but open to anySCCM knowledgeIndividual will be knowledgeable of Windows operating system environmentAble to comprehend and follow verbal and written technical instructions and scriptsQualified resources should have A+ certification or equivalent skill set, basic Windows troubleshooting will be involvedCertification in various hardware platforms may optionally be required for servicing hardware issuesIndividual must have the ability to receive calls during the normal business day and after hoursPhysically be able to lift and move Enterprise and Client technology hardware in Client environmentExcellent verbal and written communication skills with emphasis in customer services, including experience handling executives, difficult customers and conflict resolutionExcellent interpersonal skills and ability to work collaboratively in a team environmentAbility to respond to night and weekend onsite work as requested, and work overtime as requestedAbility to drive own car to other locations
About NTT DATA Services

NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.

We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.

NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.

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