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Desktop Support Technician

TEKsystems, Inc

This is a Full-time position in Beeville, TX posted February 4, 2021.

Description:

Job Summary:

Resolves technical problems and answers queries by telephone in support of internal users with computer hardware, software, network, and telecommunications systems. Diagnoses, identifies, isolates and analyzes problems utilizing historical database records. May route calls to product line specialists. Maintains and updates records and tracking databases. Alerts management to recurring problems and patterns of problems.

Essential Duties and Responsibilities:

– Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

– Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications

– Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities

– Manage Helpdesk-based call queue; resolve assigned cases and/or route cases to other support tiers

– Support local users as well as remote users/client using remote access/collaboration tools

– Confer with staff, users, and management to establish requirements for new systems or modifications

– Prepare evaluations of software or hardware, and recommend improvements or upgrades

– Use sound decision-making process to solve problems

– Conduct diagnostics of computer-related hardware and software to determine nature of problems

– Maintain current and accurate inventory of technology hardware, software and resources

– Other duties and responsibilities as assigned

Skills:

Windows 10, Outlook, Exchange, Dell, HP, VPN, SCCM

Top Skills Details:

  1. Windows 10
  2. Desktop experience (1 to 2 years) VPN, Remote Troubleshooting & Network Troubleshooting Skills
  3. Office 365

(Heavy emphasis on Imaging and Inventory Management)

Additional Skills & Qualifications:

– Self Stater

– Customer Focused

– Strong Technical aptitude

Experience Level:

Entry to Mid

About TEKsystems:

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That’s the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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