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Desktop Support Technician

eXcell

This is a Full-time position in Houston, TX posted August 3, 2021.

At e X cell , we set you up for job success right from the start.

Our precision recruiting process aligns the right fit for the right people.  Our client has a new, contract-to-hire opportunity for a Desktop Support Technician with a minimum of 3 years of hands-on desktop support experience in a corporate environment.

Scope of Activity:

Identify, log, and resolve technical problems with software applications 

Set up and manage user accounts and permissions to consent access to a network

Upholding and testing security, blocking unapproved access

Chalk out a maintenance plan for the prevention of unexpected failures

Setting up the organization’s computer system to meet specific business goals

Monitoring day to day computer performance

Update and maintain computer inventory and equipment

Maintain and resolve issues on LAN / WAN, VoIP telephone

  Skills and Qualifications:

Minimum 3+ years of Desktop Support experience

Experience with excellent face-to-face customer service interactions

Strong understanding of computer support and troubleshooting

Good knowledge of Windows 10, Mac OSX

Windows Server products and / or Apple Operating Systems

Ability to work in a team

Ability to prioritize projects with strong time management skills

Strong oral and communications skills

Able to solve new or complex problems

Relevant industry certifications such as Microsoft / CompTIA and Cisco preferred

  W2 only, no Corp to Corp.

We are unable to sponsor H1B visas at this time.

** e X cell ™ Supports Equal Employment Opportunity** e X cell ™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business.

For more information, visit www.excell.com.

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