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Desktop Support Technician – A+

eXcell, a division of CompuCom Systems, Inc.

This is a Full-time position in Pasadena, TX posted March 25, 2021.

Take your career to the next level with eXcell httpswww.excell.comit-careers . We offer jobs with Fortune 1000 companies nationwide AND invest in your career development through our generous, annual training contribution. 6-Month+ contract with likely long-term extension based on performance. Location is Pasadena, TX You will work at 2 locations Pasadena, TX and Houston, TX. What You ll Do In order to deliver our exceptional services, we need a team of dedicated and enthusiastic, hard-working, and customer service-oriented technicians! That s where you come in! You will be expected to deliver exceptional customer service as the face of CompuCom. You will be responsible for interacting and servicing our clients with any technical problem they are experiencing. Be helpful, relatable, and pleasant while diagnosing and fixing their problems. Overview Solve a broad range of day-to-day onsite technical issues on network infrastructure and internal desktop systems – you make it happen Be helpful and understanding – provide the support you would want! Customize the customer experience for every individual – all communication, instructions, and product knowledge to the level of the individual Determine the most cost-effective repair to minimize customer downtime Be proactive! Prepare reports for analysis of product failure trends and service issues In short, you service our customers with whatever technical issues they may have in the most pleasant way possible! Who You ll Work With As a Desktop Support Technician, you ll play a crucial role in supporting our customers and proactively identifying their needs. You ll work to create the ideal experience that any customer would seek to encounter. For many of our customers, technology problems can be frustrating but easily solved by educating them. Your patience is a virtue! You ll be the face of our operation and the go-to for what makes our company run – our customers. Who You Are Experienced Troubleshooting with AutoCad and Engineering programs – nice to have, not required 3 years of related work experience, or AA degree, or technical training or equivalent combination of education and experience Experience in the Oil, Gas, or Energy industries a huge plus Experience working in a Warehouse Shop Floor environment – you will need steel-toed shoes boots Excellent Customer Service skills A+ Certification a huge plus Solid experience and understanding of IT services and products Enthusiastic about technology and willing to learn and stay on the cutting edge Personable Relatable and responsible when interacting with ALL customers You re a tech that customers look forward to seeing Consultative approach to solving issues – help us help them! Reliable Ability to transform technical IT solutions lingo into terms everyone understands Impeccable follow-through to customer satisfaction Will attempt to connect to anyone you meet, no matter how difficult Go-Getter Insatiable desire for knowledge, independence, and success – strive for more than the status quo Not intimidated by problems you ve never seen before – confidence is key! Hungry to work hard and hungry to grow your career! W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eXcell httpswww.excell.comit-careers Supports Equal Employment Opportunity eXcell httpswww.excell.comit-careers , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com httpwww.excell.com .

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