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FMA Alliance, Ltd: Bilingual Customer Service Representative

FMA Alliance, Ltd

This is a Full-time position in Houston, TX posted June 6, 2021.

POSITION PURPOSE: Answer in-bound customer calls regarding the application process, billing issues, product problems, service questions and general client concerns.

Additionally, must place out-bound calls via telephone, maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller, while adhering to FDCPA & FCRA Federal, State andClient guidelines.ESSENTIAL JOB FUNCTIONS:
· Have full range of motion in wrists, fingers, and thumbs
· Be able to sit at a desk for extended periods of time
· Have normal or corrected vision to read computer screens and printouts
· Possess normal or corrected hearing to be able to hear customers and co-workers in person and via telephone
· Perform basic math functions including addition, subtraction, multiplication and fractions
· Strong oral and interpersonal communication skills
· Meet client guidelines and have clear understanding of client policies
· Must adhere to compliance expectations pursuant to FDCPA and other Federal, State, and local laws.

SPECIFIC DUTIES:Answer all questions and guide borrowers through the application processUpdate consumers account information during and after each call.Identify payment options; setup payment arrangements as appropriate.Must have good customer service skills and ability to work in a team environment.Required to maintain their daily and monthly service level expectationsInitiate effective outbound calls and receive inbound calls.Produce and arrange payment solutions for customers.Provide account updates to management as appropriate.Ensure client/company quality standards are metWork assigned group of accountsAssure the best interests of the company are maintained.Provide management with information on any suspected work or personnel problems.Continued training in UDAAP and compliance policies.Other duties as required and fulfilling other duties as assigned.SUCCESS FACTORS / PERFORMANCE EXPECTATIONS:Maintain professional, courteous treatment of clients, coworkers, and consumersDemonstrated ability to interact professionally with management, subordinates, and clients to promote a positive company imageMeet FMA’s Standards for attendance and promptness.Demonstrate problem solving abilityExcellent computer skillsWorking knowledge of billing practices and techniquesExcellent verbal and written communications skillsAbility to handle problemsA strong sense of teamwork and cooperation with management and coworkersQUALIFICATIONS:High school Diploma or equivalent.Must be bilingualPrevious customer service billing experience a plusBasic Microsoft office applicationsMust be able to pass background check and drug screen as permitted by lawJob Type: Full-timePay: From $15.00 per hourBenefits:401(k)Dental insuranceFlexible spending accountHealth insuranceHealth savings accountLife insuranceVision insuranceSchedule:8 hour shiftMonday to FridayWeekendsEducation:High school or equivalent (Preferred)Experience:Customer Service: 2 years (Preferred)Language:Spanish (Required)English (Required)Work Location:One locationThis Job Is Ideal for Someone Who Is:Dependable more reliable than spontaneousPeople-oriented enjoys interacting with people and working on group projectsDetail-oriented would rather focus on the details of work than the bigger pictureAchievement-oriented enjoys taking on challenges, even if they might failThis Job Is:Open to applicants who do not have a college diplomaCompany’s website:bestjobinhouston.ComBenefit Conditions:Only full-time employees eligibleWork Remotely:NoCOVID-19 Precaution(s):Remote interview processPersonal protective equipment provided or requiredPlastic shield at work stationsTemperature screeningsSocial distancing guidelines in placeVirtual meetingsSanitizing, disinfecting, or cleaning procedures in place

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