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Fruit Expert – Customer Service & Production – Meyerland

Edible Arrangements

This is a Full-time position in Houston, TX posted February 12, 2021.

Fruit Expert Customer ServiceThe Fruit Expert – Customer Service Associate ensures Edible® service standards are met and surpassed by providing customers with prompt service and delivering a WOW experience.Essential Job Functions and Responsibilities:Demonstrates a strong understanding of product knowledge and quality standardsWelcomes and connects with every customer to provide excellent customer serviceDiscovers customer needs and appropriately suggests products with every customer to enhance service and meet sales goalsAssists customers in the selection and purchase of Edible productsUses effective sales approaches and displays strong knowledge of product lineEffectively converts customer inquiries into salesBuilds long-term relationships and builds the trust and loyalty of customersResponds to customer needsMaintains customer service area and equipment in a clean and appealing mannerManages difficult customer situations in a calm and professional mannerMaintains Quality Store Operations:As needed prepares a variety of fruit arrangements, dipped fruit, and ETG products to Edible standardsFollows store policies and procedures for operational flow at each stationPerforms cleaning tasks in accordance with the cleaning standards and works as a store team playerPresents oneself professionally and demonstrates clear communication with all customers and co-workersFollows standards for merchandising, stocking, rotating and storing all productsFinancial Contribution:Follows cash handling and register policiesFollows inventory stocking and recording guidelinesTakes responsibility to learn all aspects of the positionLearns and demonstrates creating the Edible ExperienceLearns and performs duties of customer Service, production, and/or delivery driver as neededLearns and demonstrates all performance standards by completing in-store training and utilizing digital training portal on an ongoing basisJob Requirements:High School Diploma or equivalent preferredPrevious experience working in customer Service or food service establishment preferredExcellent customer service and communication skillsDemonstrated ability to sell and up-sell productsGood math and money handling skillsPositive attitudeEnjoys working within a teamEnjoys working in a fast-paced environmentDrive and determinationDesire for personal and professional growthValid state drivers license and a clean driving recordComputer skills including Microsoft software and register skillsAbility to lift, carry and/or push objects weighing up to 50 lbs.Ability to stand, bend, reach and scoop throughout assigned shift

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