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G S Administrators, Inc.: Account Support Specialist

G S Administrators, Inc.

This is a Full-time position in Houston, TX posted September 10, 2021.

SUMMARYThe Account Services Specialist under the leadership of the Team Leader, Account Services will support the process to increase the profitability of GSFS finance and insurance (F& I) products and servicesprovided to automobile dealers.

The Account Services Specialist will 1) ensure processes to provide superior customer service, 2) prepare dealer agreements and addendums, 3) support new account setups, product changes and product launches, 4) assist coordination of dealer supply distribution, and 5) coordinate systems setups and communication with IT to support processing of business.

The Account Services Specialist also will take action to enhance cross-functional coordination, expand internal communications in GSA.RESPONSIBILITIESProvide superior service to Field Teams, Agents, Dealers and other customers.Prepare dealer agreements and/or addendums associated with GSFS products.Process executed dealer agreements and/or addendums and implement setup of the dealer information and rating structure in the transaction system.Update and maintenance of current dealer information in the Dealer Database systemMaintain and distribute monthly reporting related to the outstanding dealer agreements and/or addendums.Process updates and coordinate with the Legal Dept.

and the IT Dept on setups, new or updated documents and product supplies.Coordinate communication on data files for declaration printing and updates on customer contracts to the vendor.Ordering and stocking of product marketing materials.Assist in the preparation of annual privacy mailing notifications.Prepare and send annual TX GAP audit materials.Prepare and distribute dealer rate sheets and class schedules for products.Complete matrices regarding dealers, plan codes, declarations, etc.Assist with dealer and customer relations and inquiries.Process and maintain additions and updates to procedure manuals and other support materials.SUPERVISORY RESPONSIBILITIESMay participate in or support project and process improvement teams.QUALIFICATIONSHigh school diploma or general education degree (GED); and two to five years related experience in legal document, or otherwise, drafting, editing and proofreading; or equivalent combination of education and experience.Demonstrate leadership, team building, planning, coordinating skills and organizational skills.Demonstrate thorough knowledge of the vehicle service contract, mechanical breakdown insurance and the automobile industry.Demonstrate knowledge of GSFS products [Guaranteed Auto Protection Program (GAP), Mechanical Breakdown Insurance Policies (MBI), Toyota Auto Care (TAC), and Toyota Certified UsedVehicle (TCUV), Vehicle Service Agreements (VSA) and Vehicle Service Contract (VSC)] and their coverage and benefits.Demonstrate word processing skill set and attention to detail on updates to customer contracts and dealer agreements.Demonstrate knowledge of applicable federal, state, and municipal insurance laws and regulations pertaining to the company’s products.Demonstrate computer skills and proficiency in Microsoft Excel and Word, and other company approved software.

Demonstrate knowledge of computer systems.Demonstrate exceptional customer service skills.

Is customer and dealer focused.Is able to promote, coordinate, and support change.Is able to communicate effectively orally and in writing.LANGUAGE SKILLSAbility to read, analyze, and interpret common financial and insurance journals, financial reports, and legal documents.

Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

Ability to write speeches and articles for publication that conform to prescribed style and format.

Ability to effectively present information to top management, public groups, and/or boards of directors.MATHEMATICAL SKILLSAbility to work with mathematical concepts such as probability and statistical inference.

Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.REASONING ABILITYAbility to define problems, collect data, establish facts, and draw valid conclusions.

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.To perform this job successfully, an individual must be able to perform each essential function satisfactorily.

The requirements listed above are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.(For optimum performance, the jobholder in this position would be expected to demonstrate appropriate knowledge, skills, and abilities in the listed areas.)CERTIFICATES, LICENSES, & REGISTRATIONS*Has a valid driver’s licensePHYSICAL REQUIREMENTSThe physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job.

While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the work day; and frequently access, input, and retrieve information from the computer and other office productivity devices.

The associate is regularly required to move about the office and around the corporate campus.

The associate is occasionally required to travel to other sites, including out-of-state, where applicable, for business.

The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.

While the job is generally performed in an office environment, the associate is occasionally exposed to wet and/or humid conditions, areas in which moving mechanical parts, fumes, toxic or caustic chemicals are present, and outside weather conditions.

The noise level in the office environment is typically quiet, but the associate may be occasionally exposed to loud noise levels.TRAVEL REQUIREDMinimal travel is required for this position (up to 20% of the time and on a domestic basis).Is legally able to work in the United States.The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing.#LI-AG1

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