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GlassCraft Door Company: Customer Service Representative / Order Entry

GlassCraft Door Company

This is a Full-time position in Houston, TX posted June 16, 2021.

Join one of the Top 100 Manufacturers in the Window & Door market and be a part of the growing residential construction industry.

GlassCraft Door Company is looking for a qualified Customer Service Representative who will be an essential part of the team focused on customer interaction and data entry.

The Customer Service Representative would have to communicate well with customers (distributors and dealer accounts primarily) as they process purchase orders and quotes, entering all submitted purchase orders into Microsoft Dynamics Great Plains, confirming orders, notifying customers of order status, providing general troubleshooting on product issues, and initiating the warranty claim process for the warranty department.

This role is suitable for a candidate who would like to develop experience and skills in customer service and in using CRM software.Desired Skills and ExperienceWritten and verbal communication skills.Ability to multi-task between emails, phones and data entry.Basic Microsoft Office suite knowledge, including Excel, Outlook, and Word.Willing to learn and adapt to new software.Attention to detail, accuracy and timeliness.Familiarity with Microsoft Dynamics and any CRM software a plus.

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