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Greyhound: Customer Service Representative


This is a Full-time position in Glenn Heights, TX posted August 22, 2021.

The Customer Service Support Representative is the back-office support for the Greyhound Package Express Call Centers.

L2 escalated calls are also handled in this position.Key Duties:Provide Package Express quotes, tracing requests, field assistance and complaints via phone/email.Build online orders for Shipbybus customers in a timely manner.Handle all tracing requests via phone/email and assist in Salesforce tracing queue.Handle all L1 and L2 calls as they present in queue.Process all email and written correspondence.Log customer’s complaints / compliments into Salesforce and assist the customers complaintsFollow up with updated customer tracer information.Provide order assistance for GPX CustomersAdditional duties assigned by ManagementQualifications:High School diploma or equivalent.1+ years Call Center / Administrative.1+ years Customer Service experience.

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