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Help Desk Support Analyst I

Robert Half

This is a Contract position in Coppell, TX posted June 20, 2021.

Ref ID: 04010-0011804381

Classification: Help Desk Analyst I

Compensation: $20.90 to $22.50 hourly

Robert Half Technology is working with a rapidly expanding company in the Professional Services industry, looking to hire a Help Desk Analyst to support local and field users. You will thrive at solving problems in a dynamic and rapidly-changing work environment as a Help Desk Analyst. Due to this Help Desk Analyst role being very visible within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is located in the Coppell, Texas area and is a long-term temporary-to-full-time opportunity.

What you get to do every single day

– Independently investigate and implement solutions to technical issues

– Correspond and follow up on technical help tickets submitted via phone, email, and walk-ups

– Deliver IT support for operating systems, productivity software, and a variety of other applications used internally

– Troubleshoot recurring technical issues and suggest solutions to address the root of the problems

Job Requirements:

  • Environment: ACD, call center environment, working out of a ticket cue
  • 1,800 – 2,000 end users, more if you account for the whole company
  • Active Directory: Password lock outs
  • Hardware Support
  • Ticketing System: ServiceNow
  • Support Citrix Devices, VPN, remote users
  • Basic networking concepts

Robert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.

Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.

When you work with us, you’re working with the best. Robert Half has been recognized as one of FORTUNE’s “Most Admired Companies” every year since 1998 and was named to Forbes’ inaugural list of America’s Best Temporary Staffing Firms.

Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit for more information.

© 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use ().

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