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Honda Customer Service Representative

Northside Honda

This is a Full-time position in San Antonio, TX posted May 12, 2021.

DESCRIPTION/JOB SUMMARYSUMMARYMeet and greet customers as they arrive on the service drive, write up the customer vehicle and verify any open recalls.RESPONSIBILITIES/DUTIESESSENTIAL DUTIES Essential duties include the following.

Other duties may be assigned.* Schedules service appointments.

Obtains customer and vehicle data prior to arrival when possible.* Greets customers in a timely, friendly manner and obtains vehicle information.* Writes up customer’s vehicle problems accurately and clearly on repair order.* Refers to service history, inspects vehicle, and recommends additional needed service.* Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications.* Provides a complete and accurate written cost estimate for labor and parts.* Establishes “promised time.” Checks with shop foreman/dispatcher/main shop technician, if necessary.* Obtains customer’s signature on repair order; provides customer with a copy.* Establishes customer’s method of payment.

Obtains credit approval, if necessary.* Notifies shop foreman/dispatcher/main shop technician of incoming work.* Communicates with the assigned advisor and checks on progress or repair throughout the day.

Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.* Reviews repair orders to ensure that work is completed, and additional work and authorization is noted.

Closes repair order as appropriate.* Explains completed work and all charges to customers.* Monitors social media.

Attempts to resolve customer concerns through the dispute resolution process.

Communicates with customers/potential customers as part of that resolution process.* Monitor Honda’s CSE to ensure department is above zone standards.* Completes Honda certification testing as required.* Maintains high customer satisfaction standards.* Handles telephone inquiries regarding appointments and work in process.* Maintains a professional appearance.* Keeps work area clean.REQUIRED SKILLSLANGUAGE SKILLSAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Ability to write routine reports and correspondence.

Ability to speak effectively before groups of customers or employees of organization.

Ability to effectively present information and respond to questions from managers, customers, and the general public.MATHEMATICAL SKILLSAbility to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Ability to compute rate, ratio, and percent.

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.REASONING ABILITYAbility to define problems, collect data, establish facts, and draw valid conclusions.

Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.REQUIRED EXPERIENCEEDUCATION AND/OR EXPERIENCEHigh school diploma or equivalent.

3-6 months related experience and/or training.

REQUIRED EDUCATIONEDUCATION AND/OR EXPERIENCEHigh school diploma or equivalent.

3-6 months related experience and/or training.

REQUIRED QUALIFICATIONSQUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.DETAILSPHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk and hear.

The employee must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently exposed to moving mechanical parts.

The employee is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, outside weather conditions, risk of electrical shock, and vibration.

The noise level in the work environment is usually loud.

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