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IAA, Inc.: Customer Service Representative I

IAA, Inc.

This is a Full-time position in Houston, TX posted June 21, 2021.

IAA, Inc.

is seeking for a Customer Service Representative to join the team in Houston, TX.IAA, certified as a Great Place to Work®, is a leading global marketplace connecting vehicle buyers and sellers.

Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles.

Headquartered near Chicago in Westchester, Illinois, IAA has nearly 3,600 talented employees and more than 200 facilities throughout the U.S., Canada and the United Kingdom.

Responsibilities include (but are not limited to the following):Provide a variety of customer support services through the mail, telephone, and direct personal contactProcess orders and assignmentsEnter data into computer systemReference pricing and delivery informationRespond to customer questions, complaints and requestsSet up new records and maintain existing recordsPerform word processing assignments, filing and related clerical dutiesProcess all necessary paperwork in preparation for auction day, securing necessary approvalsFollow well-established procedures and under close direction of supervisorOpen to learning automobile titlingAssist with other office functions as needed Minimum Requirements:Able to communicate effectively with customersAbility to function well as part of a teamBasic computer skillsTime management skillsPositive attitudeAbility to work independentlyClear communication skillsProfessional and clean appearance Educational/Certification Requirements:High School diploma or equivalent experience preferred0-2 years’ previous work experience In return for your excellent skills and abilities, we offer a benefits package including: health insurance, 401K, STD/LTD, Life Insurance/AD& D, paid holidays and vacations.IAA is committed to providing equal employment opportunities regardless of race, religion, creed, color, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, veteran status, citizenship status, or marital status.

IAA is a drug-free workplace.

EEOE Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

41 CFR 60-1.35(c)

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