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Indeed Flex US – Customer Service Advisor

Indeed Flex

This is a Full-time position in longview, tx posted July 30, 2021.

*Hiring Immediately – We are hiring a team of Customer Service Representative – Account Advisors for our dynamic lending client. This role is performed from their office in Longview, TX.**Start date: 9th August 2021**Pay: *$13/hour***Temp to Perm Opportunity****This role requires 100% attendance during training (paid). Please apply if you can attend 100% of the training from 9-20 August (Mon to Fri) 8 am-5 pm.*The Call Center Account Advisor is responsible for contacting account portfolios while delivering a best-in-class customer service experience to our borrowers and clients.*Your Role:** Meet and surpass key performance indicators as specified by Management.* Provide an exceptional customer experience within all communication channels.* Knowledge and adherence to specific guidelines by portfolio* Advising borrowers of all options available to them specific to portfolio (forbearance, modified payment plans, deferments available, etc.)* Properly follow up on all assigned tasks as needed.* Process all transactions and communications accurately* Protect consumer data in all communications.* Strictly adhere to department standards for maintenance and documentation of borrower accounts by consistently maintaining current borrower, collateral, and status information on all accounts.* Promote good working relations with all other internal and external teams.* Perform other tasks and special projects as requested by Call Center Management to ensure proper functioning of the Department.* Other duties as assigned.*Requirements:** High School Diploma or equivalent required.* Six (6) months of collection/customer service experience in a call center environment.* Intermediate or greater knowledge of software such as Microsoft Windows, Microsoft Office Programs, and various Internet Browsers preferred.* Exceptional customer service skills, good communication, and organization skills.* Able to handle diverse duties and changing processes/deadlines.* Ability to work in a fast-paced environment.* Ability to work in teams.*About Indeed Flex*Join Indeed Flex, the staffing platform of Indeed – where we help you to get jobs with our clients directly. With Indeed Flex, you’re in control, managing when and where you work, building a work schedule that suits you. Through our app, you are able to browse jobs near you and get paid weekly directly into your bank account.*Terms & Conditions apply. Visit www.indeedflex.com/flexer-terms for full details.
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