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IT Application Support Analyst

3coast

This is a Full-time position in Houston, TX posted July 26, 2021.

Job SC19350 IT APPLICATION SUPPORT ANALYST Location North Houston, TX Type Contract Position Overview and Responsibilities Our client seeking an experienced IT Application Support Analyst to join its Application Services team. Reporting to the US Application Services Lead, the position is a key role required for supporting users with day-to-day operations, providing incident analysis and the ability to provide support for issue resolution and remediation. The candidate will be responsible for providing consistent, high quality service, ensuring a positive client experience when using our clientrsquos IT services. The Application Support Analyst is responsible for communicating and assisting business users with application related issues, changes, and requests for their assigned portfolio of applications. Applications falling under the Corporate and Operational Support portfolio include the following Adobe products, MS Office365 applications, PowerBISpotfire, OVS, iForms, and others. The role may also provide secondaryback up support for additional applications, when necessary. Key Tasks Provide effective support, including (but not restricted to) the following tasks Understanding and troubleshooting of user reported application issues Submission, maintenance, and tracking of application issues reported Analysis and documentation of user requirements Functional design of improvements Functional and technical testing of application Facilitation of process and application improvements Collaborate with other IT services areas when needed to resolve or address issues Training of end users Provide process and application data as needed or requested in support of internal or external audits Key person to support end user in applications for business-critical personnel defined in the Business Continuity Plan (BCP) and IT Disaster Recovery Plan (DRP) Participation in defined projects in relation to subject matter expertise in respective applications, if required Provide status of issues and concerns and escalation when required On-call availability if required Qualifications Bachelorrsquos degree (minimum 4 years undergraduate) preferably in Computer Science or Information Management. Business Analyst experience minimum 3+ years. Experience of having worked on large implementation projects as a Business Analyst andor Developer. Technical skills with the ability to design solutions and troubleshoot application issues (Excel, Access, Reporting toolshellip). Experience in the management and delivery of issue resolution, end user training and requirements gathering. Excellent communication skills both oral and written are required (Spanish language skills are nice to have). Analytically minded, and willingness and ability to troubleshoot problems Good communications and organizational skills Professional, strong work ethic and customer service skills and attitude

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