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IT Support Technician

Infinity Consulting Solutions

This is a Full-time position in Coppell, TX posted June 6, 2021.

Job Description – IT Support Technician IT SUPPORT TECHNICIAN COPPELL, TX Position ICS is hiring an IT Support Technician, who is skilled with both PC and Apple hardware and is an advocate for providing great customer service! This role is based in Coppell, TX and is an opportunity to work for a company that has a growing global presence and uses the latest technology. The ideal candidate will be a collaborative and thrive in a smaller team environment. WHAT YOU’LL DO Responsible for performing a wide array of phonevideoonsite problem determination and resolution processes of PC and Apple desktop hardware and software by means of hardware maintenance, repairs, software installations and general configurations and support. Will have knowledge of support procedures for many applications including PCs, Apple Macintosh, laptops, office phones, and mobile devices Make outbound calls based on assigned tickets to provide technical assistance and support for queries and issues related to computer systems, software, and hardware. Properly escalate unresolved queries to the proper level of support Follow up with users, provide feedback and see problems through to resolution WHAT YOU’LL NEED 3+ years of Helpdesk and Desktop support experience with both Mac and PC Active Directory experience Software and hardware configurations and support Strong communication skills with technical and non-technical users Ability to work well on a smaller team Mid-level troubleshooting and multi-tasking skills

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