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Java AWS Support Engineer

W3Global

This is a Full-time position in Houston, TX posted July 19, 2021.

The senior support engineer role is responsible for incident triaging, troubleshooting, resolutionworkarounds, providing hot patches, performing root cause analysis, interactions with business and internal stakeholders with clear and crisp communications, code fixes for address the issues permanently. Senior support engineer performs period analysis on the incidents reported to identify system pain points and area of improvements and automation opportunities. Works under the guidance of Support lead to improve processes as needed. Must have skills for success in this role Technical Skills Good work experience and proficiency in developing the web applications using JavaJ2EE technologies like Java, Java-Swing, J2EE(JSPServletJDBCJMS), Web Services, SOAP, REST, Jasper Reporting, SQL, PLSQL, JSON, XML, Maven, Ant Knowledge of Frameworks like Spring, Struts, Hibernate, iBatis AWS technologies – Experience in cloud-based software projects, web application development, security and open-source technologies Tech Stack Expectations Architecture MicroservicesAPI AWS SQS, SNS, IAM, S3, AWS APIs, AWS CLI, Python, Lambda, Kinesis, CloudWatch Programing Language Java J2EE, Python, Shell Scripting, Angular, Spring Framework, JavaScript Database Oracle, Cassandra, PostGres CICD Ancible Experience working with Databases like Oracle including PLSQL Development, Packages, Stored procedures, views, etc., Good knowledge on WebApplication Servers WebSphere, JBoss, Apache Tomcat and Redis Good work experience in Agile development methodologies Strong knowledge in production technical architecture, deployment architecture and design Good understanding on Microservices architecture Good knowledge on log monitoring tools for troubleshooting Strong understanding on AWS concepts Good knowledge on ITIL and ITSM processes (Event Management, Incident Management, Problem Management and Change Management) Good understanding on ITSMTicketing tools usage Good understanding on version control systems like GIT Experience in UnixLinux, Java, Database, BatchQuartz Schedulers experience is a strong plus Experience working in Realtime production applications Strong knowledge and understanding about various APM monitoring platforms and building application and infra performance dashboards Roles and Responsibilities L2 and L3 Activities Suggesting System Improvements and System Monitoring Improvements Troubleshoot of enterprise-level information technology solutions by analyzing, testing, and implementing new software and by suggesting modificationsenhancements to existing software applications. Understand processes, services, software, and other tools to support business objectives pertinent to AWS technologies. Coordinate with Technical architects to determine issues and troubleshooting practices. Resolve issues and conflicts between the ideal application performanceuptime and user reported issues Responsible for learning and understanding the underlying code, expected performance behaviors, and how to resolve issues in a timely and efficient manner Responsible for identifying and reporting bug fixes throughout the applications Will research monitoring best practices to be developed where needed, within the applications and reporting Communicate with end usersbusiness to explain the issue(s) and resolution. Provide technical analysis for the production incidents, resolution, and root cause analysis for the incidents Perform impact analysis not only technical but also functional Address service requests and production maintenance support Actively monitor, acknowledges, and works on production tickets Provide codeconfig fixes to the applications in production Provide regular status updates to all stakeholders on the incidents accordingly to the agreed timelines with business Work with third party vendors and other teams for incident resolutions Provide deployment release support for all major, minor releases of the product Publish knowledge articles for the incidents and service requests, prepares technical documents for the standard operating procedures Extensive problem solving and debugging skills Ability to independently apply production upgrades and support the products and technologies Contributing to defining and documenting key production support processes and procedures and working to continually improve the level of service and overall experience we provide our hosting tenants. Working with SME’s to create and publish documentation, tenant communications, FAQ’s, and training materials for the enterprise cloud hosting platforms. Monitoring shared email, request queues, and problem ticket queues in order to properly triage, assign, and ensure resolution to questions and issues. Good communication, listening and interpersonal skills Willing to be on-call and flexible work hours Strong willingness to learn and capable to acquire autonomously knowledge with minimal input Good to have knowledge in Monitoring tools like Splunk, Kibana, App Dynamics or any other industry standard ones NoSQL and SQL database experience AWS technologies – Experience in cloud-based software projects, web application development, security and open-source technologies Cloud Technologies MicroservicesAPI, AWS, IAM, S3, EFS, Amazon SQS, Amazon SNS, AWS APIs, AWS CLI, Amazon Kinesis, Serverless Computing (Lamda) NoSQL Data base e.g. Cassandra, Dynamo DB, PostGreSQL Efficient in Scripting language such as shell script, python

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