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Junior Technical Support Agent


This is a Full-time position in Austin, TX posted April 1, 2021.

nDESCRIPTIONn nn About Veeqo nn nn Veeqo is an award-winning high growth tech start-up company which has customers around the world and with ambitions to become the best software platform for online retailers to manage their business.

It helps online retailers sync their stock between their website, retail stores and marketplaces like eBay and Amazon.nn nnJoining Veeqo is a unique opportunity to get involved in a world-class startup.

Our company is based in Austin, London and Swansea and expanding internationally.nn nn nn nn The Position n nn nnWe’re looking for someone who loves helping people.

If you love interacting with people on a daily basis to help them learn how to optimise their work then read onnn Help customers troubleshoot and navigate through processes and bugs regarding the Veeqo software in an articulate way over the phone You’re persistent.

Support at Veeqo is much different than at many software companies.

It’s not the same questions over and over again and often involves researching technical nuances of integrations we support You love the opportunity to solve new problems every day and won’t give up when you don’t know the answer right away.

Assist Veeqo software customers with varied skill levels Take ownership of technical issues and take our customers’ problems, puzzles, bugs etc.

through to completion from beginning to end Learn to follow and maintain a streamlined bug filing and resolution process Write documentation to help users help themselves (all the documentation on our help site is written and maintained by the support team Experiment: this is a startup so everything can change nREQUIREMENTSn 0
– 1 years experience in customer service environment You like to tinker and have an innate interest in technology Excellent communication skills, both written and verbal Your friends describe you as independent and reliable You thrive in a versatile and dynamic team environment Always ready to help others and be helped You can drive your own boat: the ability to fearlessly use the resources at your fingertips to resolve technical challenges especially when you don’t know the answer nBENEFITSn Be part of a fast growing start-up and make a difference Learn more in a few years at Veeqo than you will in any other job Work in a friendly, cross-functional team, with people who aim to be the best and love to tackle problems A relaxed and flexible work environment with free hot and cold drinks, Spotify Premium and gym membership Opportunities to move into management, software/product development positions

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