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L1 Technical Support

Kforce Technology

This is a Full-time position in Austin, TX posted August 3, 2021.


Kforce has a client that is seeking a L1 Help Desk Technician in Austin, TX. The L1 Help Desk Technician is responsible for the following:

  • Call Center (Phone Support)
  • Technical Support (Troubleshooting)
  • Research in the knowledgebase
  • Documentation

Job Requirements:


  • Must be flexible with shift schedule (this is a 24/7 call center and shifts are subject to change periodically throughout assignment)
  • Experience in an inbound call center customer service or technical support environment
  • Troubleshooting experience
  • Connection to reliable internet and able to connect to an ethernet
  • Bilingual is nice to have

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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