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Lead Consultant – Datacenter Hands & Feet Support


This is a Full-time position in Richardson, TX posted July 8, 2021.

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Transformation happens here! Come, be a part of our exciting journey!
Are you the one we are looking for?
Inviting applications for the role of Lead Consultant – Datacenter Hands & Feet Support
This This level needs to perform initial issue analysis, problem definition, ticket routing, and simple issue resolution. Often processes requests for application access or support with configuring plugins. They should have proficiency in ITIL and other IT operations frameworks. The professional should be able to provide all the necessary support for Citrix Infrastructure.

  • Manages clients or their own company Citrix system and its other technologies.
  • Provide hands and feet support to servers, network, backup devices etc.
  • Maintain an accurate inventory of the data center assets Receive and ship devices Racking appliances, switches, routers, firewalls, servers, or other equipment.
  • Maintain and request supplies when needed Assist Network, Unix, Storage and Security teams with troubleshooting and installs Labeling and Cabling of devices/wires and validating them.
  • Moving a client KVM to another server or system for client to perform remote troubleshooting and maintenance.
  • Effective communication with internal and external customers. Coordinate with vendors/ OEM spares and parts necessary for inventory.
  • Should have information about spare inventory like Fiber cables, connectors etc.
  • Should be aware of inventory movement process (commissioning and Decommissioning) and if any update is required in asset management system.
  • Should have information on free ports availability.
  • Should have information about Inlet & outlet power supply / Dual supply information.
  • Should have access to Blade Chassis and on Physical Server integrated console for configuration.
  • Timing and process for access to DC. Un-racking, packing, and shipping equipment to another location.
  • Power cycling a router, server and switch and soft-booting a server To Work on trouble tickets as they as assigned to them.
  • HVAC (Heating Ventilation Air Conditioning) Power backup (power generator) Uninterrupted power supply (UPS)

Qualifications we seek in you!

Minimum Qualifications

  • Must have a technology and service desk background
  • Graduate in any stream
  • ITIL certification
  • Multitasking skills.
  • Ability to pay attention to detail.

Preferred qualifications

  • Proven work experience as operations supervisor
  • The professional should be able to provide all the necessary support for Citrix Infrastructure.
  • In-depth knowledge of performance metrics
  • Excellent communication and leadership skills
  • Organizational and time-management skills
  • Excellent written and verbal skills
  • Experience/understanding of ITIL methodology
  • The ability to multitask across multiple incidents •
  •  Understanding of SLAs and KPIs
  • Experience of working in complex, high pressured environments within a 24-hour service structure

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

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