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Lead Technical Support Engineer (Downstream) Sugar Land, TX / US Remote

Baker Hughes

This is a Full-time position in Sugar Land, TX posted August 4, 2021.

LEAD TECHNICAL SUPPORT ENGINEER (Downstream)
ROLE SUMMARY:
The Lead Technical Support Engineer ensures Baker Hughes delivers flawless execution by providing Technical Support to the Service Delivery organization and Sales organization when needed in pre-planning, job execution, and post-job analysis.
ESSENTAIL RESPONSIBILITIES:
Ensure compliance with Manage the Job Cycle (MtJC) process Subject Matter Expert for his/her area of support Support the field technically through different media (online, phone calls, and technical papers) 24/7 Support for critical Operations in the field when needed Share knowledge across the organization by submitting best practices, case histories, and lesson learned to the knowledge management database Follow up on field failures that require Technology involvement and ensure that the learning is shared across the field Raise alert across the Service Delivery organization whenever an unfamiliar technical issues arises on a job Coaching the site field population Communicate to Engineering and Technology organization on issues and lesson learned related to different technologies Product-line specific responsibilities
QUALIFICATIONS/REQUIREMENTS:
Bachelor’s degree in engineering Minimum 5+ years of relevant work experience, particularly in Downstream Refining Process applications Highly initiative, self-driven, strong analytical and conceptual skills, flexibility Through understanding of P/L technology and Service Delivery requirements Strong analytical and problem solving skills Ability to develop and mentor small technical teams Availability on call outside of normal business hours Good communication skills
DESIRED CHARACTERISTICS:
Significant operational experience Preferred prior experience includes roles such as: field/remote engineer, applications engineer or other technical disciplines, service delivery coordinator/manager Ability to learn and use various computer tools to prepare data and visualizations for analysis Ability to work independently
Location:
Sugar Land, TX/North America (other locations with remote option will be considered on a case by case basis aligned with business need)
About Us:
With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people.

As a leading partner to the energy industry, we’re committed to achieving net-zero carbon emissions by 2050 and we’re always looking for the right people to help us get there.

People who are as passionate as we are about making energy safer, cleaner and more efficient.

Join Us:
Are you seeking an opportunity to make a real difference in a company that values innovation and progress?

Join us and become part of a team of people who will challenge and inspire you!

Let’s come together and take energy forward.
Baker Hughes Company is an Equal Opportunity Employer.

Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

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