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Licensed Customer Service Professional

The Zebra

This is a Full-time position in Austin, TX posted August 19, 2021.

INTRODUCTION

Austin insurance tech company The Zebra-recently named one of Austin’s Best Places to Work by the Austin Business Journal and one of America’s Best Workplaces by Inc.

Magazine!

– is looking for a talented Licensed Customer Service Professional to join our bustling Downtown call center and tight-knit team.

Due to COVID, our agents are starting off 100% remote.

Once office hours go back to normal, employees will spend half of their week in our downtown Austin office and half of their week working remotely after a probationary period.

Keep reading to learn more about our amazing perks and benefits!

This position is not currently eligible for visa sponsorship.

WHAT YOU’LL DO:
Answer inbound phone calls, emails and chats for the company-most of these calls will be our customers inquiring for assistance with their insurance policy or new customers requesting information about buying a policy.You’ll assist our customers by processing payments and endorsements along with answering general questions regarding their insurance policy.Rewrite insurance policies for prior customersContact customers in an effort to retain their businessFollow-up on outstanding policy requirements by contacting customers or insurance carriersAudit policies for quality purposesRetain current customers through various retention efforts.Take back-up calls for the sales team as needed.Assist sales and contact agents with service related issues.Other tasks as assigned
REQUIREMENTS / QUALIFICATIONS:
Texas Property & Casualty license is required.1+ years customer service or related experience, preferably in the insurance industryPreferred experience with EZLynx Agency Management SystemExcellent communication skills
– written, verbal and listeningPeople orientedProblem solvingAttention to detailSchedule flexibilityMultitasking and time management skills.Pride in getting work done accurately and timelyPassion for customer service is a must!Ability to work from home at the company’s discretion
BENEFITS + PERKS:
Competitive Compensation & Stock Option OfferingHealth, Dental, Vision & Disability CoveragesHSA offering + employer contribution401k with matchPaid LicensingPTO that is accrued with each pay periodPaid Parental Leave ProgramWellness perk ($100/month)Pet Adoption Reimbursement ($300/year)Learning & Development StipendsBi-Monthly Wednesday Catered LunchZeal Care
– Monthly wellness subscriptions ($35/month)Curated monthly snack box
– sent to your houseOpportunity to join Employee Resource Groups (ERGs) or drive our diversity & inclusion stance by creating your ownJoin a team that truly lives their values, and values their lives (outside of the office.

Cliche, we know but we really mean it)
ABOUT THE ZEBRA

The Zebra is the nation’s leading insurance search comparison site.

With its dynamic, real-time quote comparison tool, drivers can identify insurance companies with the coverage, service level, and pricing to suit their unique needs.

The Zebra compares more than 100 car insurance companies and provides licensed agent support and educational resources to ensure drivers are equipped to make the most informed decisions about their policies.

It’s “insurance in black and white.”

Headquartered in Austin, Texas, The Zebra has garnered the attention and investment of some of the nation’s top venture capitalists, and the company’s success has been profiled in publications like Inc., Time, Forbes, and TechCrunch.

Austin Business Journal named The Zebra a Best Place to Work in 2015, 2016, 2017, 2018 and 2020.

Austin American-Statesman awarded The Zebra as a Top Workplace in 2016, 2017 and 2018.

Inc.

Magazine also awarded The Zebra as Best Workplaces
– 2018, 2019, 2020.

The Zebra is aiming to grow our fantastic team to add to our dynamic culture and continue building on our success.

Working at The Zebra means never being bored, always being challenged, and supporting one another.

We’re a happy, hardworking group, and we’re eager to add “new stripes” who share those values.

The Zebra is an equal opportunity employer and “at will” company.

As part of our dedication to maintaining an inclusive and diverse workforce, The Zebra provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

In addition to federal law requirements, The Zebra complies with applicable state and local laws governing nondiscrimination in employment.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

The Zebra expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Improper interference with the ability of The Zebra’s employees to perform their job duties may result in discipline up to and including discharge.

No external recruiters or agents, please.

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