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Lincare: Customer Service Rep


This is a Full-time position in Texarkana, TX posted August 16, 2021.

**Generous Sign-On Bonus Offered to Eligible New Hires**The Enteral CSR aids in all Customer Service functions of order entry/paperwork acquisition for insurance guidelines and review while also abiding by the procedures set forth by management within the Enteral business.Job Responsibilities:Calls patients for reorders of their nutritionReviews and makes sure all documentation received meets insurance guidelinesContacts Doctors’ offices and hospitals to coordinate setup of pts and make sure all billable documents are receivedWorks with the intake department or within it to ensure timely verification of benefits and helps coordinate setups with intake/staff in the Lincare locations and the Referral SourceDeletes, corrects, or re-enters patient orders as deemed necessaryAnswers phone calls using proper telephone etiquette techniques expected by Customer Service Personnel#CSRRead and analyze documents such as patient ordersComprehend pharmacy prescription terminologyEffectively communicate with coworkers and patients alikeHelp with the training of employeesCalculate figures and amounts in reference to frequency and doses dispensedApply common sense understanding to carry out oral and written instructionsEducation and Experience:High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experienceComputer entry experience necessaryPhysical Demands:The employee must occasionally lift and/or move up to 10 pounds.

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