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Loan Support Representative

CSI Companies

This is a Full-time position in Austin, TX posted June 22, 2021.

” Remote Loan Support Representative in Austin Texas!”

$18-19.00 per hour
Are you a passionate and dedicated customer support professional looking for the next step in your career? Join one of the Nation’s largest Mortgage servicing corporations as a Loan Support Representative!

Located in Austin, TX (near the North Austin and Round Rock area)

As a part of 700 million dollar company, you will have the ability to work from home and on-site in large open concept work space.

Job Duties include, but not limited to:

  • Handle incoming and some outgoing calls per day, manually answering calls as they come into the queue
  • Providing excellent customer and loan support via Inbound call requests, rerouting calls as necessary
  • Provide great communications skills and solutions
  • Identify client’s referenced loan profile in the system to verify the identity of the caller and ensure they are an authorized party on the account
  • Read system notes from previous calls on the account, and attempt to answer questions and solve problems as applicable.
  • Ability to navigate Microsoft Word and Outlook


Extremely competitive pay rate plus monthly bonuses and perks


Must be local to the Austin Texas area:

Candidates should have an outgoing and positive demeanor, a motivated, energetic work ethic, and have a track record of working well with others in a team environment.

  • At least 6 months of previous call center or Customer Support role in a Financial or Collections type environment
  • Professional and clear communication
  • Ability to respond quickly and provide quality solutions
  • “People first” attitude

Essentially, the 3 important qualities of customer service:
three p s: professionalism, patience, and a people-first attitude.

Start date: Interviewing now!

Apply with an updated resume and contact information for immediate consideration.


Associated topics: agent, call center, customer service associate, internship, product support, rep, representative, service representative, system support, telephone

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