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Medical Call Center Representative

Morgan Stephens

This is a Full-time position in San Antonio, TX posted August 1, 2021.

We are seeking a Medical Call Center Representative for our Patient Assistance Center located in San Antonio.

This position will be responsible for scheduling all non-surgical office appointments, responding to incoming phone calls from established patients and other external callers, and communication with sites to ensure that patient phone call requests are resolved in a timely manner.

This role is critical to creating a positive first impression for the practice and to show patients a “we care” attitude, which has a significant impact on patient loyalty and their relationship with the practice.

Responsibilities:Respond to incoming phones calls for all sites promptly and in an exceptional quality manner.Appropriately schedule patient appointments based on physician guidelines.Clearly and concisely document every patient request and pertinent information via EMR so that practice can successfully respond to patient needs.Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals.Coordinates work efforts with other team players to achieve an efficient work flow and time adherence within the office.Maintain strong knowledge of all site protocols and physician schedules/changes to ensure appropriate information is provided to patients.Perform other office duties as assigned by manager.Qualifications:1 Year of call CenterMedical terminologyBilingual Preferred

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