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Mortgage Call Center Specialist (Contract)


This is a Full-time position in Frisco, TX posted May 29, 2021.

Mortgage Call Center Specialist (Contract)

Location: Frisco, TX; 2 weeks onsite training and then remote

Requirements of the Mortgage Call Center Specialist

  • Requires High School Degree or equivalent
  • 2+ years banking, lending procedures, loan processing, or other directly related experience preferred
  • Proficient knowledge of lending processes, loan principles, loan systems
  • Knowledge of banking process helpful
  • Must have solid organizational and customer service skills
  • Must possess numeric and verbal aptitudes
  • Strong written and verbal communications skills
  • Strong computer proficiency
  • Ability to pass personality assessment, credit check and fingerprinting required

Job Requirements:

Responsibilities of the Mortgage Call Center Specialist

  • Provide mortgage servicing transfer servicing for call center
  • Respond to customer service issues and resolve/ escalate/ transfer as appropriate
  • Provide exceptional customer service 
  • Other duties, as needed  
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