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Motorola Solutions: Technical Support Specialist

Motorola Solutions

This is a Full-time position in Richardson, TX posted August 17, 2021.

If you are a current Motorola Solutions employee, please click this link to apply through your Workday account.

Company OverviewAt Motorola Solutions, we create technologies our customers refer to as their lifeline.

Our technology platforms in communications, software, video and services help our customers work safely and more efficiently.

Whether it’s helping firefighters see through smoke, enabling police officers to see around street corners, or reliably keeping the lights on in homes and businesses around the world, our work supports those who put their lives on the line to keep us safe.

Bring your passion, potential and talents to Motorola Solutions, and help us usher in a new era in public safety and security.Department OverviewPelco, Inc.

is a Motorola Solutions Company and a global leader in the design, development, and manufacture of predictive video security solutions, including video surveillance cameras, video management and recording systems, security software, and aligned services.Job DescriptionThis Technical Support position will sit within our Pelco NA Advanced Support team.

Responsibilities:Troubleshooting of Pelco hardware and software products through remote and virtual systems (phone, email, VPN)Gather customers’ information to determine root issues and analyze symptomsProvide knowledgeable and exceptional customer experiences while also solving their issuesDiagnose and resolve technical hardware and software issues involving internet connectivity, Cisco router and switch issuesThoroughly document customer interactions and issues for future knowledge sharing – document support incidents and/or common critical issuesHandle customer complaints and escalations by talking to customers directlyAbility and eagerness to handle multiple priorities within a fast paced environment and ultimately ensuring the best customer experienceAssist customers with installation, operational, maintenance and or training related inquiries for products and applicationsDiagnoses mechanical, hardware, software and systems failures using established procedures Qualifications:2-5 years’ experience providing technical supportSelf-motivated and focused with a passion for technology and an aptitude for customer happinessAbility to learn and understand new ideas and conceptsPleasant, friendly style of verbal and written communicationExcellent knowledge of networking principles and IP communicationIntimate knowledge and experience with Windows troubleshooting tools and techniquesExperience with computer hardware/network equipment configuration and troubleshootingBasic RequirementsAssociates degree within a technical discipline or 1+ years of experience working with technical supportTravel RequirementsRelocation ProvidedPosition TypeReferral Payment PlanYes Our U.S.

Benefits include:Incentive Bonus PlansMedical, Dental, Vision benefits effective Day 1401K with Company Match and Day 1 vesting9 Paid HolidaysGenerous Paid Time Off PackagesEmployee Stock Purchase PlanPaid Parental & Family Leaveand more!EEO StatementMotorola Solutions is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran’s status, or, any other protected characteristic.

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