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PC Technician/Technical Support


This is a Contract position in Sulphur Springs, TX posted May 22, 2021.


• Lift and move up to 50 pounds

• Read, write and follow basic English instructions

• Customer service and communication skills

• Ability to manage multiple tasks

• Perform duties with minimal supervision

• Basic Equipment problem solving and diagnosis per training provided

• Customer problem resolution including escalation as required

• Coordinate work tasks to ensure fulfillment of SOWs

• Track and report account information as required

• 1-2 years relevant experience resolving customer and equipment printing issues

Job Requirements:

  • Install and configure desktop software
  • Troubleshoot all desktop installed software
  • Identify network problems involving desktop or laptop computers
  • Manage accurate inventory of desktop hardware
  • Configure desktop hardware and software for new and existing users
  • Resolve moderate end-user hardware/software problems including remote access software
  • Ensure desktop software license compliance
  • Resolve technical problems with desktop equipment and software
  • Maintain desktop software and hardware and also support mobile workforce
  • Perform installation, configuration and upgrades on desktop hardware and software
  • Install new hardware, software and upgrades on desktop computers, and laptops
  • Customize desktop applications to meet user
  • Build and configure desktop and laptop computers for new users
  • Maintain printers and related hardware/software
  • Work primarily with desktop, and laptop hardware and software
  • Perform onsite technical support to address desktop/laptop issues
  • Troubleshoot computer hardware and software problems
  • Provide expert level support of all desktop and network hardware and software applications
  • Resolve technical hardware and software issues
  • Resolve technical problems with desktop computing equipment and software
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