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Pico Propane & Fuels: Customer Service Representative – Alvin

Pico Propane & Fuels

This is a Full-time position in Alvin, TX posted August 22, 2021.

Job DetailsLevelExperiencedJob LocationAlvin Alvin, TXRemote TypeN/APosition TypeUndisclosedEducation LevelHigh SchoolSalary RangeUndisclosedTravel PercentageNoneJob ShiftUndisclosedJob CategoryCustomer ServiceJob SummaryPico Propane & Fuels is seeking a professional, motivated, and customer service oriented teammate to join our Pico Family!

The Customer Service Representative will interact with customers by proactively addressing inquiries and resolving complaints in addition to providing service to customers at the bottle dock station.

Our Customer Service Representatives are committed to Service, Efficiency and Safety.

This position will support our Pico Propane & Fuels location in Alvin, TX.

Duties/Responsibilities:Interacts with customers via telephone, email, or in person to provide support and information on products or servicesAssists fuel delivery drivers with dispatching, routing, and scheduling customer ordersCollects and enters orders for new or additional products or servicesAssist customers by filling propane tank(s) at the bottle dock stationForwards customer questions and complaints to the assigned specialist or other appropriate staffEnsures that appropriate actions are taken to resolve customers problems and concernsMaintains customer accounts and records of customer interactions with details of inquiries, complaints, or commentsServes as a liaison between customers and companyPerforms other related duties as assigned QualificationsSkills/Abilities:Excellent interpersonal and problem-solving skillsService-oriented and able to resolve customer grievancesProficient computer skills with the ability to learn new softwareProficient in Microsoft Office suite to include Excel and WordAttentiveness and patienceAbility to obtain the TX Railroad Commission bottle filling certification within one year of employment Education and Required Experience:High school diploma or equivalent1+ years of Customer Service experience handling and resolving customer complaints over the phonePreferred Qualifications:Experience in the oil and propane industry (preferred but not required)At least six (6) months of high-volume customer service (preferred)Familiarity with the local area to include specifically Brazoria county and surrounding areasBenefits:Comprehensive health package (medical, dental, vision, and voluntary benefits)401(k) retirement plan with company match up to 4% (dollar for dollar)Employer paid life insurance policyPaid time off and paid holidaysProfessional development opportunitiesPhysical, Mental, and Behavioral Requirements:The physical requirements described here are representative of those that must be met by the incumbent to successfully perform the essential functions of this job.Prolonged periods sitting at a desk, using a phone, and working on a computerMust be able to lift up to 75 pounds as needed in order to safely assist with the bottle docking station at the PlantMust pass pre-employment screening and background checkThe above statements are intended to describe the general nature and level of work that is expected to be performed.

They are not intended to be construed as an exhaustive listing of all responsibilities, duties and skills required.

Also, whether particular duties or demands listed above or elsewhere are “essential” is a case-by-case determination, depending on the operational realities and staffing at the individual location.

For questions about whether a particular function is essential in your particular role, please contact HR at (210) 876-3560.We are a principle-based organization that has a culture built on a strong obligation to our mission which is to provide outstanding value, service, safety, and support to our customers.

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