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Platform Support Engineer

Capital One

This is a Contract position in Argyle, TX posted August 19, 2021.

314 Main Street (21020), United States of America, Cambridge, Massachusetts Platform Support Engineer This associate will provide strategic, administrative, and engineering support to both Jira Align (formerly AgileCraft) and Jira; and support the end-to-end user experience and architecture across the products.

This is for a full-time position to provide strategic, administration, maintenance, upgrades, enhancements, support integrations with other tools or plugins, and rollout support of Jira Align and Jira.

General Responsibilities: Provide level 3 and 4 administrative support for Jira Align (formerly AgileCraft) and Jira Provide strategic consultancy and guidance to leadership and Jira Align users Work with the user community to troubleshoot and resolve issues in Jira and Jira Align Support the rollout and onboarding of new teams to Jira Align and the integration with Jira Recommend and implement best practices in Jira and Jira Align Provide hands on support to integrate Jira and Jira Align Understand system architecture of upstream and downstream impacts when implementing solutions and provide governance across the applications Support complex troubleshooting efforts that cross multiple applications and technical disciplines Supports team to address business needs and deliver technical solutions and workarounds Configure, manage, and enhance Jira Align and Jira tools, including native functionality as well as researching, testing, and implementing plugins Configure Jira Align and Jira to meet business requirements Coordinate with Atlassian Support team for issues Responsible for maintaining all Jira Align instances Responsible for working with other Jira and Jira Align administrators across the enterprise Create and curate knowledge-base articles and documentation to help users help themselves Verify bugs and work Atlassian support on delivering fixes Responsible for helping define best practices and improving methods to benefit the user experience Create and maintain technical documentation and user-guides Basic Qualifications: High School Degree, GED or equivalent certification At least 2 years of experience supporting Jira At least 2 years of Technology Delivery or System Integration experience At least 2 years of experience in a customer facing or technical support role Preferred Qualifications: Bachelor’s Degree 3 years of experience using and supporting Jira Align (formerly AgileCraft) SAFe certified or other scaled agile frameworks 3 years of experience developing and consuming RESTful APIs 3 years of experience with OOP concepts and modern programming languages (JavaScript, Java, PHP, Python, .net or Ruby) At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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