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Realtor. com: Call Center Quality Manager

Realtor. com

This is a Full-time position in Buda, TX posted May 5, 2021.

The Quality Manager (QM) is responsible for coaching and developing the quality specialists on the team who audit the Sales and Success orgs.

The QM is responsible for coaching and developing the Quality Specialists team dedicated to monitoring the floor.

The QM also drives performance each call grading period to ensure we are reaching goal(s) for call grades while ensuring accuracy and alignment.

The QM works closely with training, enablement and leadership to identify solutions to improve compliance related initiatives.

Duties & Responsibilities: Supervises a team of Quality Specialists including their coaching and development Drives performance and ensures all call grading goals are met Supervises and grades calls when needed Identifies gaps and proposes solutions to streamline call grading processes Tracks and monitors all coaching logs and quality documents Notes trends from internal audits to improve and coach the team Supervises all coaching and support needed for new hire training classes Provides additional resources and support to the floor (including managers) related to Quality Facilitates weekly call calibrations to assess any deviations for improvement Supports other duties relevant to Quality as assigned Requirements: 1 years work experience coaching and developing team members in a supervisory role 2 years work experience in a quality role or related field Proven work experience with analyzing data, trends, and information Strong understanding of company quality control procedures, policies, and documents.

Bilingual in Spanish (Preferred) Proficient in GSuite (Slides, Sheets, Doc, Calendar etc.

) Proficient in Microsoft Suite (Especially Microsoft Excel).

Key Competencies: Ability to Coach and Develop Others / Problem Sensitivities Strong Priority Management Skills Effective Communication Skills Strong Organizational Skills Attention to Detail Collaborative Work Style and Skills About At (r), we believe that everyone deserves a home of their own.

We’re a community of nearly 2,000 employees who work hard to ensure that from the moment someone starts dreaming about a new home, to the moment they walk in the door and beyond, we’re there to lend a helping hand.

Every month, over 85 million people trust us with their journey home by visiting our site and mobile apps, and we’d love to have you join our team to help.

We’ve got great offices in the U.S.

and Canada with lots of sweet jobs to choose from, so we’re hoping you’ll join us on our journey to make buying, selling, renting, and living in homes easier and more rewarding for everyone.

Let’s make a difference, together.

For Real.

Diversity is important to us, therefore,is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law.

In addition,will provide reasonable accommodations for otherwise qualified disabled individuals.

LI-M1

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